Fort Lauderdale Spa Month Special

I booked a mother-daughter session (also called the "BFF session") at Planet Massage for my wife and daughter, hoping to give them a relaxing and enjoyable experience. Unfortunately, it turned into a disappointing and uncomfortable ordeal.During my wife’s massage, the male therapist sneezed or coughed directly on her, which she described as feeling like a mist of droplets raining down on her. That alone is unacceptable, but it gets worse. While massaging her with two hands, the therapist would frequently switch to using only one hand, and it became evident that he was using his phone. At one point, my wife shifted her leg, and the phone fell to the floor, confirming her suspicions.This raises serious concerns for me:1.Presence of a Minor in the Room: My daughter, a minor, was in the room during this session. Phones have no place in a massage session, especially in the presence of a half-naked minor. It’s unsettling to think there’s even a slight possibility of photos being taken.2.Lack of Attention and Hygiene: If the therapist is busy with a phone, how is their focus on providing a proper massage? Additionally, touching a phone and then touching a client’s skin is unsanitary and completely unprofessional.Adding to the disappointment, I had specifically upgraded my wife’s session with hot stones for $15 as an option duing the pre-session paperwork. While I wasn’t charged for it, the service wasn’t delivered, which completely undermined the experience I intended as a gift.To make matters even worse, the therapist had the audacity to ask my wife for an additional tip after the session, despite gratuity having already been provided ahead of time when I paid. This left my wife feeling pressured and uncomfortable in an already unpleasant situation.When I tried to address these concerns, I realized I was speaking to the very therapist responsible for this situation. Unsurprisingly, I received nothing but excuses. He justified his actions by claiming sneezing and coughing can’t be controlled (true, but basic courtesy and professionalism dictate not doing so over a client). He also claimed the phone was necessary to monitor incoming calls.While I understand that bodily functions are natural, sneezing or coughing directly on a client is beyond unprofessional. Masks were noted as an option in the pre-appointment email, perhaps they should be a requirement to prevent situations like this.As a so-called resolution, they offered my wife an additional 30 minutes on the house and the option to see a female therapist next time. This does not come close to addressing the issues at hand, nor does it rebuild any trust. My money and my family’s well-being won’t be spent here again.I strongly recommend others look elsewhere for their massage needs, as professionalism, hygiene, and customer care clearly aren’t priorities at Planet Massage.

I really had a great experience today at Planet Massage. Derek was amazing

Planet Massage provided exceptional service at our employee wellness fair, deserving a solid 10 out of 10. Their team was professional, punctual, and brought a calming energy that set the perfect tone for relaxation. The therapists tailored each session to individual needs, leaving our employees feeling recharged and stress-free. We received great feedback from attendees, and we’d highly recommend Planet Massage for any workplace wellness event!

First time in my life i had to leave the massage room because of the lack of knowledge of massage terapist. He was terrible in his job, i get more stressed than i went there . I told him i had to stop because he doesnt know what he was doing. I am massage terapist as well and sometimes i give chance to the beginner terapist. However he is not beginner, he owns the businnes and he tired to do half of the massage with elektric massage device!! Or hot wet towels. Instead of having massage i felt i have been wiped with wet towels....

This place is a hidden gem! Safnarene is amazing with her hands and really pays attention to detail. I’ve gotten hundreds of massages and she’s one of the best I’ve come across. I highly recommend!

Quick message after FLIBS was great.

When I’m in Fr Lauderdale visiting my mom I get a massage at Planet Massage. Mark does really great work.

Amazing service, very friendly, definitely going back